Privacy Policy

1. Contact Information

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the Website, and from service-related communications.

Information You Provide

When you contact us, request service, submit a form, call us, email us, or otherwise communicate with our team, we may collect:

• Your name
• Phone number
• Email address
• Service or property address
• Preferred appointment date or time
• Details about your plumbing concern or service request (for example, drain cleaning, water heater repair, or sewer line repair)
• Photographs, videos, or documents you choose to provide
• Communications, messages, call notes, and service history
• Payment-related information when needed to process an approved transaction
• Any other information you voluntarily submit

Information Collected Automatically

When you use the Website, we or our service providers may automatically collect limited technical and usage information, such as:

• Internet Protocol (IP) address
• Device type and browser type
• Operating system
• Approximate geographic location derived from IP address
• Pages viewed, links clicked, and time spent on the Website
• Referring and exit pages
• Date and time of access
• Cookie identifiers and similar online identifiers

This information helps us maintain Website functionality, understand visitor activity, improve content, detect security issues, and measure marketing performance across our service areas throughout Aurora and surrounding Colorado cities.

3. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, analytics tools, and similar technologies. These technologies may help us remember preferences, understand how visitors use the Website, improve performance, measure advertising effectiveness, and respond to service requests.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain Website features or functionality.

If the Website uses analytics, call-tracking, advertising, chatbot, scheduling, or form-management tools, those providers may collect information through their own cookies or similar technologies in accordance with their privacy policies.

4. How We Use Information

We may use personal information to:

• Respond to questions, service inquiries, and estimate requests
• Schedule, confirm, provide, and manage plumbing services
• Contact you about appointments, technician arrival windows, project updates, invoices, or follow-up services
• Diagnose plumbing concerns and prepare service recommendations
• Process payments and maintain transaction records
• Improve the Website, customer service, operations, and service offerings
• Send service-related communications, reminders, or administrative notices
• Send promotional communications when permitted by law or with your consent
• Protect our business, customers, Website, employees, and property
• Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity
• Comply with legal obligations and enforce our agreements

5. How We Share Information

We may share personal information only as reasonably necessary for business operations, service delivery, legal compliance, or protection of our rights. Categories of recipients may include:

• Employees, technicians, and authorized representatives of Smith Auro Plumbing
• Service providers that help us operate our Website, manage communications, process payments, schedule appointments, store records, provide analytics, deliver marketing, or support business operations
• Manufacturers, suppliers, distributors, or warranty administrators when needed to provide products, fulfill a service request, or process a warranty matter
• Professional advisers, insurers, auditors, and collection providers when reasonably necessary
• Government agencies, law enforcement, courts, or other parties when required by law or necessary to protect people, property, or legal rights
• A buyer, successor, or other party involved in a business transaction, merger, restructuring, financing, or sale of company assets

We do not permit service providers to use personal information for purposes unrelated to the services they provide to us, except where permitted by applicable law.

6. Targeted Advertising

Smith Auro Plumbing may use Website analytics or advertising tools to understand advertising performance and reach potential customers who may be interested in plumbing services in Aurora, CO.

Where required by applicable law, you may opt out of the processing of personal information for targeted advertising by contacting us at smithauroplumbing@gmail.com with the subject line "Privacy Opt-Out Request."

Colorado residents may also use a supported browser-based universal opt-out mechanism, where applicable. The Colorado Privacy Act recognizes consumer rights to opt out of targeted advertising, the sale of personal data, and certain profiling, including through universal opt-out mechanisms.

7. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to personal information we hold about you
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain personal information
• Opt you out of targeted advertising, the sale of personal information, or certain profiling activities
• Limit or withdraw consent where processing is based on consent

To submit a request, email smithauroplumbing@gmail.com with the subject line "Privacy Request" or call (720) 637-8555.

Please include your full name, the contact information associated with your request, the type of request you are making, and sufficient details for us to verify and process your request. We may request additional information to confirm your identity and protect your information from unauthorized access.

If we deny your request, you may appeal by replying to our decision notice or emailing smithauroplumbing@gmail.com with the subject line "Privacy Appeal."

8. Communications and Marketing Choices

If you receive promotional emails from us, you may opt out by using the unsubscribe link included in the email or by contacting us at smithauroplumbing@gmail.com.

Even if you opt out of promotional messages, we may still send non-promotional communications related to an appointment, active service request, invoice, warranty matter, account, transaction, safety issue, or legal notice.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry or provide requested services
• Maintain business, tax, payment, warranty, insurance, and service records
• Resolve disputes and enforce agreements
• Meet legal, regulatory, accounting, or reporting requirements
• Protect against fraud, misuse, or security incidents

The appropriate retention period depends on the type of information, our relationship with you, the purpose for collection, and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no Website, electronic transmission, storage system, or security method can be guaranteed completely secure. You provide information at your own risk, and we encourage you not to send highly sensitive information through unsecured email or Website forms unless specifically requested by us.

11. Children's Privacy

This Website and our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate action.

12. Third-Party Websites

The Website may include links to third-party websites, including map providers, review platforms, social-media networks, manufacturers, suppliers, financing providers, or other resources.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for their content, privacy practices, security, or policies. Please review the privacy policy of any third-party website before submitting personal information.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to these signals, the Website may not respond to all Do Not Track requests. Where required, we will process recognized universal opt-out mechanisms in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, legal requirements, services, or technology. We will post the revised version on this page and update the Effective Date above.

Your continued use of the Website after changes are posted means you acknowledge the updated Privacy Policy. We also recommend reviewing our Terms & Conditions and Disclaimer for additional information.

15. Contact Us

For privacy questions, concerns, requests, or appeals, contact: